LEGAL NOTICE
Notice Pursuant to the Act on Specified Commercial Transactions
This English page is a machine translation of the original Japanese disclosure and is provided for reference only. Please refer to the original Japanese page (opens in a new tab) for the authoritative text.
Seller Information
- Name
- Solflare Inc.（ソルフレア株式会社）
- Person Responsible for Operations
- Representative Director: 関場 治朗
- Address
- Tokyodo Jimbocho No. 3 Building 4F, 1-1-17 Kanda-Jimbocho, Chiyoda-ku, Tokyo 101-0051, Japan
- Telephone
- 03-6273-7900
- support@solflare.co.jp
- Website
- https://solflare.co.jp/
- Business Hours
- Weekdays, 10:00 a.m. to 6:00 p.m. (closed Saturdays, Sundays, and public holidays)
- Secondhand Dealer License Number
- Tokyo Metropolitan Public Safety Commission, No. 301022218287
Selling Prices
During the purchase process, the total amount, including consumption tax, is displayed on screen as a tax-inclusive price.
Fees Other Than the Product Price
- Customers are responsible for bank transfer fees incurred when making a bank transfer.
- We bear shipping costs.
Payment Methods
The following payment methods are available at this online store.
Credit Card Payment
VISA, MasterCard, JCB, American Express, and Diners Club are accepted.
Bank Transfer
- Please transfer payment to the bank account designated by us, as stated in your order confirmation email.
- Customers are responsible for bank transfer fees.
Payment Due Date
- Credit card payment: The charge will be made when your order is confirmed. The actual timing of payment is subject to the terms and conditions of your card issuer.
- Bank transfer: If we cannot confirm payment within 7 days after your order is confirmed, we will cancel your order.
Delivery Timing
- As a general rule, delivery is limited to addresses within Japan.
- Products will be shipped within 5 business days after payment is confirmed.(For credit card payments: after approval by the card issuer; for bank transfers: after we confirm receipt of payment.)
- Delivery times vary by region.
- Products accompanied by services such as processing will be shipped after the prescribed period.
- In the event of a delay, we will contact you by email or other means.
- If delivery is difficult due to unavoidable circumstances, we will cancel your order. In such cases, we will also contact you by email or other means.
Returns and Cancellations
Cancellations
If you wish to cancel your order after it has been confirmed, please contact the inquiry desk below as soon as possible and before shipment. Please be sure to provide your order number.
* Products for which processing or other services have been requested, and special-order products, are not eligible for cancellation.
Returns and Contract Cancellations
After a product has been shipped, we cannot accept returns or contract cancellations for reasons attributable to the customer, such as where the product differs from the customer's expectations or does not fit.
In addition, the following are not eligible for returns or contract cancellations.
- Products for which processing or other services have been requested
- Claims based on the condition stated on the product page
- Products showing any signs of use, except where the product has been used only to the extent ordinarily necessary to confirm whether it conforms to the contract
Initial Defects, Incorrect Deliveries, and Similar Cases
If you receive a product different from the one ordered, or if a product is damaged or soiled during delivery or otherwise does not conform to the contract, please contact the inquiry desk below within 7 days, including the date of delivery.
Please return the product with shipping charges payable by us upon delivery. After confirming the condition of the product, we will issue a refund.
- We bear shipping costs for returns.
- As a general rule, refunds will be made according to the payment method used. If a refund is made by bank transfer, we will transfer the amount to an account in the purchaser's name, and we will bear the transfer fee.
- We cannot accept any return or contract cancellation after 7 days have passed from the date of delivery, except where we are liable under applicable laws and regulations.